Job #: req29995
Organization: World Bank
Sector: Information Technology
Grade: EC1
Term Duration: 1 year 0 months
Recruitment Type: Local Recruitment
Location: Paris, France
Required Language(s): English
Closing Date: 11/1/2024 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations.
ITSPR Department Context
The ITS Device Provisioning and Management (ITSPR) unit provides global communications and client services, products, and support for all member organizations across the World Bank Group.
Position Overview:
This position is a part of the ITSPR unit under ITS Digital Workplace. The Senior Media Systems Technician provides advanced audiovisual technical support and exceptional customer service for high-level multimedia events in state-of-the-art conference rooms, control rooms, multi-purpose rooms, and event spaces. This role works collaboratively as a member of the ITSPR AV Operations team to provide thoughtful, strategic, and appropriate solutions for clients, while providing timely and clear communication to stakeholders and management.
Essential Job Functions:
- Perform daily room-readiness checks, power up/down procedures, equipment set-up, troubleshooting and testing for executive level meetings, conferences, and special events with live, virtual and hybrid elements.
- Set up, operate, and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays, projection systems, and AV control systems.
- Assist and promptly respond to client inquiries, monitor conference room systems remotely and in-person, participate in end-to-end testing and systems verification.
- Verify, test, troubleshoot, and monitor virtual connections prior to and during meetings.
- Set up and play back presentations, connect laptops and/or desktops with display interfaces to portable and data projectors; adjust images for maximum visibility and size correctly.
- Set up standard audio systems consisting of microphones, mixer, amplifier, and speakers, calibrating, and adjusting for level and intelligibility without feedback.
- Set up, playback, stream, and record from a variety of video and audio sources.
- Understand signal flow and provide basic troubleshooting for audiovisual equipment.
- Report system anomalies, equipment problems, customer incidents, or any other discrepancies that may arise. Work with management to resolve.
- Other duties as assigned.
Selection Criteria
- Bachelor’s degree or Master's degree in communications, audio/music, electronic engineering, or technical school with electronics and audiovisual training with 2 years of relevant experience with the setup, operation, and troubleshooting of conference rooms, control rooms, auditoriums, theaters, hotels and/or broadcast environment OR equivalent combination of education and experience.
- AVIXA CTS certification preferred.
- Best-in-class customer service skills with a patient and professional presence.
- Projecting calmness while urgently solving customer requests to ensure timely resolution is critical, balanced by the situational awareness to know when to act independently and when to ask for help.
- Proficient knowledge of current AV industry practices, standards, and procedures.
- Solid experience with integrated and ad hoc AV and conference systems, digital audio consoles, streaming, virtual meeting platforms, video systems, lighting equipment, computers, device control systems, etc.
- Strong work ethic; interest and enthusiasm for growing skills in the AV and event industry.
- Basic familiarity with computers, networks, and connecting devices to a network.
- Capability to read and understand wiring diagrams, CAD drawings and schematics is a plus.
- Advanced audio or video production skills such as live audio mixing and recording, camera operation, editing, installation, or field experience are desirable.
- Ability to thrive in an international organization with diverse clientele located globally.
- Must be a self-starter and a team player that takes pride in their craft.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.