Company:
JonLeads-FR
Location: Octeville-sur-Mer
Closing Date: 14/11/2024
Type: Temporary
Job Requirements / Description
#J-18808-Ljbffr
Partner with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Key focus of this role is to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap.
Your Mission
- Support Service and Customer Management teams in identification and prioritization of Use Cases and drive the Value realization execution and monitoring
- Develop strategies for effective digital transformation
- Drive Digital Technologies and Way of Working progressive adoption to address Business needs and Value
- Contribute to the tech strategy and roadmap for digital capabilities evolution
- Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management
- Drive Services and Customer Management solutions evolution initiatives
- Understand and support the implementation of best practices in Services and Customer Management
- Attract, develop and retain high performing team members
Your Profile
LEADERSHIP
- Strong Leader with both the direct team as well as the transversal teams
- Managerial experience
- Change driver
TECHNICAL
- Deep knowledge of SAP S/4HANA, FSM and MS 365 CEP platforms, solutions and their related business value
- Deep knowledge of Service Business, relative business processes and strong experience in Service management
- Digitalization
- Data analytics skills
FUNCTIONAL
- Understand Service and Customer management Businesses
- Business Acumen and Strategic Vision
- Excellent planning and organizational skills
- Communicational skills to evaluate best solutions
METHODOLOGY
- Agile methodology
- DevOps / DataOps / MLOps methodologies
- Customer Management Best Practices
Contract Type
Permanent
Country
FRANCE
Location
Octeville-sur-mer
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