Technical Customer Success Manager - French/Spanish

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!We are seeking a Technical Customer Success Manager to join our Customer Success Team in the Paris office.The Technical Customer Success Manager manages technical portfolios and is the main point of contact for our enterprise clients. You are responsible for resolving sophisticated technical issues that may potentially have a costly and far-reaching impact on the client’s portfolio. Acting as a strategic advisor to the client, you are in charge of maintaining the client’s satisfaction and ensuring growth/retention.As a Technical Customer Success Manager, you will:Manage portfolio of new and existing clients from onboarding to renewal and drive adoption of BrevoAdopt a data-driven approach in the management of your portfolioIdentify development and growth opportunities within the portfolioHandle technical client issues regarding API, deliverability, or other features from Brevo suiteSet your clients up for success: Establish critical goals/KPIsEducate your client by delivering demo and training of Brevo's productCollaborate closely with the Sales and Customer Care teams and be the voice of the customer for the Product and Marketing teamProvide feedback on churn reasons and identify points of improvement to avoid it in the futureWhat will contribute to your success:Fluent in French and SpanishAt least 2+ years experience in Pre Sales, Technical Account Manager, or similar role preferably in a SaaS companyExperience working with RESTful technology and APIsSkills in fixing network connectivity issues are a plusStrong ability to understand, manage and drive customers' needs and strategyExcellent presentation, written and oral communication skillsAbility to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)Data-driven & team-playerWhat we offer:A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextMeal vouchers - Swile (12,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)Work's council benefits (Leeto)Social and green committees to take care of environmental and social mattersSeveral services related to prevention, health and personal and professional well-being on Welii platformVery competitive referral programSecond parent leave: 1 month of fully paid leaveKids leave: additional time off if your children are sick and need youEnglish and French classes, and over 155000 courses available on UdemyBudget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talentsSustainable Mobility Package if you choose to commute to work on a mechanical or electric bike...and more!Meet us!Video interview with our HR TeamA first video interview with our CSM - Team LeadA Technical Case StudyAn interview with our Team lead CSM and CSEBrevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. #J-18808-Ljbffr