Company:
Concentrix
Location: Paris
Closing Date: 28/10/2024
Salary: £100 - £125 Per Annum
Type: Temporary
Job Requirements / Description
Job Title: Senior Consultant in Customer Engagement & Journey
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.
Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Job Description and Responsibilities
As a consulting agency with a creative positioning and growth, Catalyst is looking for its future Senior Consultant in Customer Engagement & Journey to support it in its development in France. You will report to one of our Managers from Paris office.
Missions:
Support our clients in the transformation of their Client Operations:
Definition and redesign of Customer strategy (relational ambition, relational posture, organization of customer relationship activities, realization of benchmark / strategic studies, etc.)
Definition and optimization of omnichannel customer journeys
Support for the opening of new relational channels (chat, visio, bot, etc.) and deployment of these solutions
Define outsourcing strategy
Improve operational models (operational excellence, optimization of productivity, optimization of commercial performance,…)
Redesign / optimization of commercial acquisition systems
Implement Voice of the Customer program
Contribute to our business development actions
Participate in actions to develop the notoriety of the firm (speaking out, participation in industry events, etc.)
Participate in the internal transformation projects of the Webhelp group and in the commercial development of the group's client accounts
Your profile:
Graduate of a Bac +5 from a major business and/or engineering school with at least 2+ years of experience in a management/strategy consulting firm, a Global System Integrator, and/or in Big 4 firms.
Ideally experience in one of the following industries: customer experience topics (strategy/operations), retail and/or Travel industry, CX tech projects
Appetite for customer experience issues
Analytical skills
Business sense assuming the ability to develop storytelling and insights
English & French required
Work thoughtfulness
Curiosity encouraging to understand beyond the obvious or assertions
More to know:
The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
Access to a gym, restaurant ticket card
Telework agreement 2 days a week
Location: FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
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