Service Delivery Manager H/F Déessi

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" id="https://youtu.be/lp9A_j8o0d0?rel=0" /][fusion_separator style_type="default" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" flex_grow="0" top_margin="10" height="20" alignment="center" sep_color="#ffffff" /][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Portrait : Maxime, Service Delivery Manager chez Déessi [/fusion_text][/fusion_builder_column][fusion_builder_column type="2_3" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" valign_content="flex-start" content_wrap="wrap" center_content="no" column_tag="div" target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" order_medium="0" order_small="0" hover_type="none" border_style="solid" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" z_index_subgroup="regular" background_type="single" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" lazy_load="avada" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" sticky="off" sticky_devices="small-visibility,medium-visibility,large-visibility" absolute="off" filter_type="regular" filter_hover_element="self" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" transform_type="regular" transform_hover_element="self" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" transition_duration="300" transition_easing="ease" animation_direction="left" animation_speed="0.3" animation_delay="0" last="false" border_position="all" first="true"][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="left" size="3" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky"]POSTE & MISSIONS :[/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Vous serez responsable de la gestion globale de la prestation de service. Vous serez chargé(e) de garantir que les services répondent aux exigences et aux attentes des clients de DEESSI en termes de qualité , de temps de réponse , de coût et de conformité. Vos responsabilités clés : Gérer la relation avec les clients , les parties prenantes pour comprendre les besoins et les attentes en matière de services informatiques. Élaborer et mettre en œuvre des stratégies, les budgets de prestation de services pour garantir la satisfaction , en tenant compte des coûts et des délais. Superviser l’équipe de prestation de services informatiques interne DEESSI pour assurer une prestation de services de qualité et en temps voulu. Élaborer des normes de qualité pour les services informatiques et suivre les performances par rapport à ces normes Élaborer et mettre en œuvre des plans d’amélioration continue pour les services, en se concentrant sur l’efficacité, l’efficience et la satisfaction des clients. Assurer une communication claire et transparente avec les clients sur l’état des services informatiques, les problèmes et les plans d’action. Analyser les coûts et les performances des services informatiques pour identifier les possibilités d’amélioration de l’efficience et le service rendu. Élaborer des rapports de service réguliers pour les clients et les parties prenantes, en fournissant des informations sur la prestation des services, la conformité et les performances. Vos missions: Assurer le pilotage et la coordination opérationnels de l’ensemble des prestations objet du contrat : Service Desk et assistance aux utilisateurs, Service d’administration réseaux, Service d’administration systèmes, Maintien en conditions de sécurité, Services à la demande liés aux projets et évènements. Garantir la correcte délivrance des prestations d’objet des contrats selon les niveaux de services définis ; Orchestrer, suivre le bon déroulé des projets, Accompagner la conduite de changements, Conseiller et accompagner les représentants des clients sur les aspects informatiques (infrastructures, réseaux, etc.); Rendre régulièrement compte des prestations délivrées aux clients; Organiser, préparer, participer aux différentes instances de pilotage et de suivi des prestations : Comité de suivi opérationnel, Comité de Pilotage, Comité contractuel. Élaborer, en lien avec les clients, les plans d’action préventifs, correctifs ainsi que les plans de progrès . [/fusion_text][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" content_align="left" size="3" text_shadow="no" text_shadow_blur="0" text_stroke="no" text_stroke_size="1" text_overflow="none" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0"] Votre profil : [/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Issu d’une formation BAC+2 à BAC+3 en informatique ou école de commerce, vous possédez une expérience d’au moins 3 ans. [/fusion_text][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="left" size="3" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky"]Compétences :[/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Requises : Excellentes compétences en communication écrite et verbale . Capacité à résoudre rapidement les problèmes techniques et à communiquer efficacement avec les clients. Bonne capacité d’organisation et d e gestion des priorités. Capacité à travailler en équipe et à collaborer avec d’autres départements. Capacité à établir et à maintenir des relations solides avec les clients et les fournisseurs de services informatiques. Connaissance des politiques de sécurité informatique , des environnements d’hébergement, des pratiques de sauvegarde et de récupération de données. Savoir être : Sait communiquer, partager, échanger avec les clients, équipes internes et partenaires externes Sait être élément moteur, facilitateur du travail en équipe Sens du client et du service (respect des engagements) Dynamique, autonome, esprit d’initiative, rigoureux Esprit d’analyse et de synthèse [/fusion_text][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" content_align="left" size="3" text_shadow="no" text_shadow_blur="0" text_stroke="no" text_stroke_size="1" text_overflow="none" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0"] Rémunération : [/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Salaire Brut Annuel: à partir de 50000 €, selon expériences [/fusion_text][/fusion_builder_column][fusion_builder_column type="1_3" layout="1_3" align_self="auto" content_layout="column" align_content="flex-start" valign_content="flex-start" content_wrap="wrap" center_content="no" column_tag="div" target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" order_medium="0" order_small="0" hover_type="none" border_style="solid" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" z_index_subgroup="regular" background_type="single" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" lazy_load="avada" background_position="left top" 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filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" transform_type="regular" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" animation_direction="left" animation_speed="0.3" spacing_left="4%" last="true" border_position="all" spacing_right="5%" margin_bottom="0px" first="false" type_medium="2_3"][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="left" size="div" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" fusion_font_variant_title_font="500" text_transform="var(--awb-typography1-text-transform)" text_color="var(--awb-color4)" margin_top="0" margin_bottom="0px" line_height="1.1" font_size="30px"] Bienvenue chez Déessi [/fusion_title][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="left" size="2" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" fusion_font_variant_title_font="600" margin_top="0" margin_bottom="0px" dynamic_params="e30="] Qui sommes-nous ? [/fusion_title][fusion_separator style_type="default" flex_grow="0" alignment="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" bottom_margin="40" border_size="4" top_margin="20" width="250px" sep_color="var(--awb-color4)" /][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] DÉESSI est une société spécialisée dans la gestion de l’informatique des PME/PMI. Avec 25 années d’expérience , plus de 650 clients, 9 M€ de chiffre d’affaires et près de 70 collaborateurs ,Déessiest une société agile et performante. En nous appuyant sur l’expertise pointue de nos pôles de compétences (Pôle Infogérance, AMOA; Sécurité, Hébergement en Data center, Développement d’applications…), nous avons à cœur d’améliorer en continu la qualité de service et la sécurité des systèmes d’information de nos clients. En 2023, Déessi infogère plus de 1500 serveurs et offre une disponibilité de ses infrastructures jusqu’à 99,95% en mode PCA (Plan de Continuité d’Activité). [/fusion_text][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="left" size="3" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" text_color="var(--awb-color5)"]Rejoignez l’équipe Déessi[/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" animation_delay="0"] Basée à Clichy (ligne 14 et RER C), dans un immeuble de standing, totalement rénové, la société Déessi vous propose un environnement de travail chaleureux avec des prestations de qualité : parking, espace de coworking, terrasse extérieure, salle de sport / relaxation, service de conciergerie… Notre entreprise, engagée auprès de ses clients et toujours à l’écoute de la vision de ses collaborateurs, vous permettra d’accéder à : Du télétravail avec participation forfaitaire de l’entreprise et au cœur de la culture de l’entreprise depuis de longues années, Une évolution de vos compétences et un élargissement du champ de vos connaissances Un suivi des nouvelles technologies, Un suivi de carrière avec des possibilités d’évolution professionnelle variée, Une responsabilisation des collaborateurs à tous niveaux Une réelle culture de la formation Matériel fourni (PC, smartphone et ligne professionnelle) Des primes et intéressement aux résultats de l’entreprise Un système de cooptation généreux et prime d’apporteur d’affaires Une mutuelle et surcomplémentaire offrant de bonnes garanties pour vous et vos proches Les offres du CSE, [/fusion_text][/fusion_builder_column][fusion_builder_column type="1_1" layout="1_1" align_self="auto" content_layout="column" align_content="flex-start" valign_content="flex-start" content_wrap="wrap" center_content="no" column_tag="div" target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" order_medium="0" order_small="0" hover_type="none" border_style="solid" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" z_index_subgroup="regular" background_type="single" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" lazy_load="avada" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" sticky="off" sticky_devices="small-visibility,medium-visibility,large-visibility" absolute="off" filter_type="regular" filter_hover_element="self" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" transform_type="regular" transform_hover_element="self" transform_scale_x="1" transform_scale_y="1" transform_translate_x="0" transform_translate_y="0" transform_rotate="0" transform_skew_x="0" transform_skew_y="0" transform_scale_x_hover="1" transform_scale_y_hover="1" transform_translate_x_hover="0" transform_translate_y_hover="0" transform_rotate_hover="0" transform_skew_x_hover="0" transform_skew_y_hover="0" transition_duration="300" transition_easing="ease" animation_direction="left" animation_speed="0.3" animation_delay="0" margin_bottom="0px" padding_top="0px" margin_top="0px" last="true" border_position="all" first="true"][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" title_link="off" link_target="_self" content_align="center" size="3" text_shadow="no" text_shadow_blur="0" gradient_font="no" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" style_type="default" animation_direction="left" animation_speed="0.3" animation_delay="0" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" text_color="var(--awb-color4)" margin_bottom="0px" margin_top="30px"] Nos valeurs sont primordiales : [/fusion_title][fusion_text hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" animation_direction="left" animation_speed="0.3" fusion_font_variant_text_font="600" fusion_font_family_text_font="Montserrat" text_color="#0099db" font_size="18px" margin_top="0"] Travailler en équipe, dans une ambiance chaleureuse et respectueuse, en offrant un service efficace et fiable. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_global id="1994923"] #J-18808-Ljbffr