Partnership Manager

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.First things first: what is this role about?At Diabolocom we believe that no one is better suited than the Sales team to talk about this role. Here is what they say:“This isn’t a typical Partnership Manager role!”The Partnership Manager builds tomorrow's partnerships and strengthens relationships with our partners, at a European level; and also actively contributes to the identification of new opportunities. There is no daily routine.As a Partnership Manager, you will join the Sales division and you will work in collaboration with Giorgia, CSMO and alongside Alain, Alexandre, Rémi, Jérémie, Youssef and Issam.Your missions:You will identify and meet potential new partners.You will create and maintain a relationship of trust with our ecosystem partners (Salesforce, Microsoft, ServiceNow, Oracle…) and consulting firms.You will meet on a regular basis with our partners to share our product updates and use cases.You will detect opportunities for the Sales team.You will assist our partners in leveraging our value added to increase their sales or to strengthen their relationship with their customers.Because sharing is caring, we expect you to share your knowledge with your team!You demonstrate the following skills:You are able to take initiatives and responsibilities quickly.You like customer relations and advice.You are recognized for your interpersonal skills and are at ease with all types of people (technical, operational, C-level).You have a proven experience in the world of customer experience and/or partnership management.You are curious and autonomous.You have excellent oral and written communication skills in French and in English.Big plus:Fluency in German, Spanish or Italian.Wait a second! Life’s a two-way road!First, here are some of the things our team members enjoy, including:Working in a stimulating environment with C-level clients: understand their needs and psychology in order to make good presentations.Having a job that makes sense in a proactive and friendly team.Also, here is another list of what you’ll enjoy at Diabolocom:You’ll have a three-week onboarding to get to know our product, our teams and our culture!You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities.You’ll have first choice IT equipment.Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!Remote friendly: up to 2 days per week.Lunch vouchers: Swile card.Team building events: Athens, Meribel, Ibiza, Porquerolles… what’s next?Be part of a company at a key moment of its growth, with lots of opportunities.You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!Does this opportunity appeal to you?Let’s talk! We are curious people and can’t wait to meet you!Recruitment process:Feel free to send your CV either in French or in English.Call or visio with a Talent Acquisition Manager.Visio with our Global Chief of Sales & Marketing.On-site interview. #J-18808-Ljbffr