Hospitality Supervisor

CHEZ SONDER, VOUS DEVREZ:CE QUE NOUS RECHERCHONS : . . . Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality. We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own. AT SONDER YOU WILL: Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability Guide guests through the Sonder experience, ensuring they have an amazing first impression Communicate cross-functionally clearly and with compassion  Own and update standard operating procedures to support team execution Assist in continuous improvement project design and implementation  Analyze market trends to optimize operations and to proactively address potential guest issues Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team WHAT WE'RE LOOKING FOR: Previous experience managing direct reports; hospitality a plus Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability  Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive Great communication skills, able to define clear action steps for their team members and effectively delegate Ability to take the initiative and problem solve independently Detail-oriented and organized Ability to adapt and flex to shifting priorities  Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies  Strong ability to establish positive relationships with others Thrives in a fast paced, ever-changing, always challenging startup environment Basic spreadsheet knowledge required i.e., Google suite Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time Knowledge of hospitality is a plus Experience in a start-up environment preferred Must have a flexible schedule and be able to work nights and weekends as business requires This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).We also have great benefits to make your life easier so you can focus on what you’re best at:Competitive compensationGenerous stock planMedical, dental and vision insurance (where applicable)Flexible vacationAnnual free credits and discounts to stay in SondersA company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!Workplace flexibility (for remote-specified positions only) #ABetterWaytoWorkWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.Are you being referred to one of our roles? If so, ask your connection at Sonder about our Employee Referral process! Competitive Salaries We strive to be at or above market rates for base salaries. Stock Options Our Success is your success. Exempt employees are part of our generous equity program. Health & Well-Being Eligible employees have access to our medical, dental, life, vision, and disability insurance plan. (If applicable, depending on location) Travel Annual credits toward Sonder bookings as well as stay discounts for friends and family. #J-18808-Ljbffr