TECHNICAL SUPPORT ADVISOR - German

Troubleshooting customer queries and requests, utilising an eService suite of support options (e-mail and phone), thus ensuring the ultimate customer experience. Utilising own initiative to provide a professional service to the company’s customers by ensuring that a problem is pursued from initial contact to final resolution, in accordance with guidelines and procedures. Provide content to the knowledge-base system on a regular basis. Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis. Develop technical expertise utilising all tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications.  REQUIREMENTS Native German speaker and fluency in English. Another EU – language advantageous. Professional customer focus for both internal and external customers. Cheerful personality with excellent interpersonal skills. Strong problem solving and analytical skills. Knowledge of PCs, Hardware and Software and PC/Mac Operating systems. Knowledge of MS Office and Lotus Notes and Internet would be advantageous. A relevant technical qualification is desirable but not essential. SENDEN SIE UNS IHREN LEBENSLAUF UND WIR MELDEN UNS GLEICH BEI IHNEN! #J-18808-Ljbffr