Customer Service Specialist

• Daily assistance to customers by answering their queries, especially regarding the tracking and receipt of their parcels, ensuring clear and precise communication to maintain satisfaction.• Record and update customer information in the company’s computer system for efficient tracking of shipments and claims.• Address delivery incidents, such as delays or undelivered parcels, by initiating investigations and coordinating with logistic partners to resolve these issues promptly.• Inform customers of proposed solutions or compensation in case of delivery problems, ensuring satisfactory closure of their cases.• Participate in the management of merchandise returns, ensuring that return procedures are carried out in accordance with company policies.• Collaborate with logistics teams to optimize shipping and delivery processes, contributing to the continuous improvement of the company’s logistic services. Job requirements • Bachelor’s degree or higher (local confirmation and description required), more than 2 years of team management experience, independent knowledge and thinking in customer service.• Over 3 years of professional experience in French local logistics customer service, familiarity with customer service management and operational processes; understanding of the workflow of terminal delivery, transshipment, and related transportation links.• Strong communication skills, high capacity to withstand pressure, good teamwork ability, and problem-solving skills.• Serving customers and creating value for them as an objective. What we offer • As a rapidly growing company with potential for public listing, we are also industry leaders, offering countless opportunities for each employee.• A local, young, flexible, friendly, and dynamic team.• Competitive remuneration and a generous bonus system.• Health insurance + 50% transportation + Meal vouchers.• Holiday gifts, festive activities, and regular original team-building events. Application form General Info Name* Last name* E-mail* Phone number Write your message Click or drag files to this area to upload. You can upload up to two files. Please attach your resume/CV/cover letter here. #J-18808-Ljbffr