Associate Solutions Architect

By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job DescriptionWho we're looking forAssociate Solution Architects work in Professional Services sales, as part of Zendesk Professional Services team.Zendesk Professional Services team crafts solutions around every customer's unique business, needs and goals.Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers.We are looking for a dynamic professional to join our Professional Services pre-sales team, based out of France.What you'll be doingThis role will support the software sales across all segments (Enterprise, Mid-Market and Commercial) and territories of the DACH region.Work collaboratively with Account Executives, Solution Consultants, Customer Success, Services Delivery and other Zendesk teams.Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature.Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.What you bring to the roleBasic Qualifications:Proficient French speaker.High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.Excellent interpersonal, communication, persuasion, and presentation skills.Hunger for candid feedback, continuous learning and self-improvement.Passion for problem solving and taking ownership of challenges.Bachelor’s or Graduate degree.Preferred Qualifications:2+ years of experience in software sales, pre-sales, implementation or technical support.Good understanding of customer relationship, engagement or experience software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, Service Now, Talkdesk, Salesforce, Oracle, Genesys).Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).Where We WorkFully Flexible:In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. #J-18808-Ljbffr