**This is not a sales position**
Our partner in the storage space is seeking an early to mid-career Service Account Manager (SAM) to drive customer satisfaction and serve as a trusted advisor who personalizes each customer’s experience. We are looking for someone with strong communication skills, prior experience as a SAM, CSM, or TAM and ideally some technical knowledge, particularly in storage or infrastructure. This role is also open to individuals from a customer background, such as a storage administrator, looking to transition to the vendor side.
As a key member of the Customer Experience team, you’ll support our most strategic accounts and play a crucial role in service delivery. You will be responsible for managing onboarding, support, services, adoption, training, renewals, and customer satisfaction. Additionally, you will act as the customer advocate, ensuring smooth communication across business functions and delivering best-in-class service to enable successful deployment and value realization of our partner’s products and services.
Key Responsibilities
- Own the overall customer service delivery relationship, managing key accounts
- Deliver services related to inventory management, best practice guidance, support, and customer training
- Communicate service updates, escalate support issues, track incidents, and resolve problems
- Serve as the customer advocate, coordinating with Sales, Support, Engineering, Product Management, and leadership teams
- Use executive-level communication skills to manage stakeholder relationships
- Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight
- Help customers achieve their business objectives by understanding their environment and IT initiatives
- Drive customer satisfaction and loyalty through strategic customer experiences
- Manage implementations within change control windows
- Continuously grow knowledge of products and services, and identify opportunities for customer education and support
Required Skills
- Previous experience as a Service Account Manager (SAM) , Customer Success Manager (CSM) , Technical Account Manager (TAM) or a customer facing Storage Administrator/Engineer looking for a change
- Strong communication skills, with the ability to articulate technical issues to both technical and non-technical audiences
- Technical knowledge in storage, infrastructure, or adjacent industries
- Ability to manage multiple accounts and projects simultaneously
- Excellent collaboration, organization, and problem-solving skills
- Ability to influence cross-functionally in a matrixed environment
- Familiarity with tools like Salesforce and ServiceNow is a bonus
Minimum Qualifications
- 5 years experience in Customer Success, Service Account Management, Technical Account Management, Professional Services, or a customer-facing technical role
- Bachelor’s Degree or equivalent work experience
- Prior experience in the storage or infrastructure space preferred
- Ability to work in a hybrid role, with availability to come to the Paris office
- We are looking for someone who is eager to grow their career and thrive in a dynamic, customer-centric environment. This role offers opportunities for development and career advancement as the team continues to evolve
CMK Resources is an information technology services company that is focused on providing storage and data management related professional services. Our mission is clear – accelerate the operational readiness and value of our customers' technology investments. CMK is built on a promise to provide a personal experience to every customer and consultant across our partnership ecosystem. With origins as an IT staffing company, CMK’s talent acquisition team consistently identifies top-tier IT talent.
CMK has services-based partnerships with leading storage and data management technology providers, enterprise VARs and solution providers. We listen to customer challenges, understand upcoming projects, and recognize culture and technologies to identify the right solution with the right consultant. Our entire engagement and delivery model is led by our on-shore based industry-recognized experts. We provide unrivaled personal service, customer-centric services, and industry knowledge that transcends the competition.
CMK Resources, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of Sex or gender identity, Mental disability or physical disability, Religion, Age, National origin or ethnicity, Sexual orientation, Marital status, Veteran status or Parental status. Notice:
Depending on your specific placement, you may be required to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. CMK Resources, Inc. is an Equal Opportunity Employer and reasonable accommodations will be con sidered.