Service Advisor

We are looking to hire another Service Advisor to assist customers with their service needs. If you enjoy a fast-paced work environment, providing great customer service and possess strong multi-tasking skills then this is the perfect opportunity for you. The service writer facilitates service transactions between the customer and the service department. An effective service writer assures the overall customer experience by coordinating the transaction, managing and tracking the customers vehicle throughout the entire service visit to assure a successful service delivery. We welcome individuals who are new to the powersportsindustry but with previous roles in customer service, retail sales, restaurant industry or hospitality.At Mosites Motorsports our goal is to provide the highest overall value in the powersports marketplace. We strive for this by having the finest factory-trained service technicians; and by employing fellow enthusiasts who share the passion for all things powersports. From racetrack to consumer show, from cyberspace to our brick-and-mortar store, our dedication to the world of powersports is evident everywhere an enthusiast turns. The Mosites Motorsports difference must be experienced first hand.What We OfferMedicalPaid vacationClosed on most holidaysGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleSaturday LunchesIndividual product trainingDiscounts on products and servicesDemo usage availableResponsibilities Taking phone calls and scheduling service appointmentsProviding estimates for service work and accessory installationLook up parts through electronic parts catalog.Writing repair ordersMaintaining records for all service work performed.Communicating with technicians to track work being performed and providing customers with updates.Coordinating with the Parts department to insure service and recall parts are in stock for scheduled repairs.Customer Service, Customer Service, Customer ServiceScheduling service work (via in-person, telephone, email)Properly updating/communicating customer job status (follow-up progress of repair order)Ensuring timely work completion by service technician as promised to customerPreform incoming vehicle check in/deliveriesPrepare service invoice, and explain service invoice to customer (compare final invoice with original repair order)Thoroughly explain charges to customer for repairsVerify warranty status of each unit and determine if unit has any outstanding recalls or bulletinsQualificationsDetail orientedReliable and punctualGood work ethicEffective organizational skillsStrong Customer Service SkillsExcellent verbal and written communication skillsAbility to work in a fast-paced environment as part of a team #J-18808-Ljbffr