Assistant Store Manager

Company Description You communicate easily and openly with your colleagues and enjoy being part of a talented and diverse team. Whether creative or analytical, you are attracted by our fascinating product: nature’s hardest substance yet most tender gift. Our two retail brands, Forevermark and De Beers Jewellers, work with the finest diamond cutters to bring customers the world’s most beautiful diamonds. Our diamonds inspire us to shine and we are committed to making a positive difference to the people and places we touch. If you have the personality and skills to share our passion for all that diamonds can do, we’d love to hear from you. We’re the world’s leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions. In return, we provide you with the space and support to grow and achieve your ambitions. Job Description The role of the Assistant Manager is to support the Store Director with the day-to-day running of the store and in leading the team to achieve sales targets whilst delivering outstanding customer service. The successful candidate will act as an ambassador for the brand and role model for the team and possess an excellent understanding of the luxury market while also building and maintaining relationships with key GLF team. Sales Management Act as a role model by playing an active role selling to customers on the shop floor. Continuously motivate team members to meet assigned targets and KPIs. Develop strong relationships with VIP and high net worth clients, facilitating private viewings when appropriate. Work with the Store Director to establish regular action plans, implementing them to develop sales for each product category with both local and tourist clientele. Ensure CRM activities are maintained and well used. Implement in-store marketing and promotional activities. Team Management Support the Store Director with ensuring day to day staff management (rotas, working hours, sickness etc.) is carried out in accordance with company policies. Encourage, motivate and support team members to achieve sales goals, coaching as necessary to ensure excellent levels of customer service are maintained at all times. Coach team members to ensure continual development (including relevant gemological/product knowledge), providing 1:1 and group training as appropriate. Promote and maintain harmonious relations between team members. Inventory Management Ensure highest standards of inventory accuracy. Work with the Store Director to review merchandise assortment on a regular basis, planning and taking necessary steps to optimise stock level and stock mix to reflect sales, buying trends and customer demands. Instruct and supervise team members in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales. Customer Service Foster a pleasant and welcoming atmosphere in the store to provide an excellent shopping experience. Ensure that team members have the proper skills to handle complex customer service issues i.e. product/diamond knowledge, dissatisfied customers, returns, defective merchandise, repairs. Administration, Store Visuals and Brand Representation Work with the Store Director to complete daily sales reports, monthly sales flash and store reports in a timely manner. Execute all procedures and processes as set out in the store operating manual. Support all security measures to ensure staff and stock integrity are maintained. Maintain the highest standard of housekeeping both on and off the sales floor at all times, respecting guidance provided by the Visual Merchandising team. Ensure presentation of products and displays always reflect the brand’s spirit of excellence. Use networks to maintain an awareness of competitors’ trading activities and its impact on our sales. Qualifications Significant retail experience with at least three years in a managerial capacity. Strong knowledge of the luxury retail industry (jewellery experience preferred). An inherent interest in, and knowledge of, the jewellery industry is essential. A proven record of delivering sales results. Degree qualified. GIA qualification would be an advantage. Fluent spoken and written French. Additional languages, English and Mandarin in particular, would be an advantage. A strong team motivator and developer. Microsoft Office (Outlook, Excel, Word and PowerPoint). Knowledge and experience of POS systems. Additional Information A great working environment. The opportunity to develop your skills within a growing company. Staff discount. We have up to 27 days of holiday with the opportunity to buy or sell 5 more days. Mental health is a top priority for De Beers Group. We offer free subscription to Headspace and have mental health first aider. Competitive salary. Exceptional benefits package. Who We Are De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Safety Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Inclusion & Diversity We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Background Checks Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications. #J-18808-Ljbffr