Stage - Customer Success Intern - SBS - Paris

Stage - Customer Success Intern - SBS - ParisSBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is headquartered in Paris, France.About SBS Digital LendingWith the agility of a fintech and support of the group, SBS designs tech solutions for financial institutions worldwide to provide services accessible to each of us, everywhere, anytime. As a leading financial technology company, our mission is to contribute to a better financial world. For more than 20 years, we have strived to support financial institutions' digital transformation, leveraging our inherited domain expertise and the latest technologies.Key figures1500+ financial institutions run our platform420+ mn annual revenue in 2020In 2024, SBS creates its Digital Lending business unit with the vision to allow borrowers to benefit from a seamless financing experience via the deployment of a cost-effective SaaS end-to-end lending solution for financial institutions.Joining SBS Digital Lending is taking part in an entrepreneurial journey whilst joining a solid group. It is the occasion to instil an agile and dynamic mindset whilst leveraging years of experience in the SaaS and financing markets.Customer Success ManagementWe are looking for a talented Customer Success intern to join our dynamic team at SBS Digital Lending. The ideal candidate should have a passion for creating seamless experiences on our financial technology solutions. As a Customer Success Intern, you will play a critical role in shaping the future of our lending products, ensuring they meet the needs of our users and drive business value.MissionsSupport customers needing help, bringing them solutions to their questions.Help define and set up the best processes and tools to ensure customer onboarding and success with our products through active communication.Contribute to building great documentation for our products, making it easy for users to find their answers.Build reports to keep track of users' KPIs, SLAs, and billing with a BI tool.Collaborate with the Tech & Product teams to improve the product based on user feedback to help our clients implement their solutions using our APIs.Track and improve customer NPS, activation, and retention.QualificationsRequirementsExperience: Business or Engineering School, looking for a 6-month internship.Skills: Understanding of UX/UI principles and puts the user at the heart of the solution.Communication: Excellent communication and presentation skills, with the ability to articulate design concepts and decisions to stakeholders.Problem-Solving: Strong analytical and problem-solving skills, with a user-centered approach.Team Player: Ability to work effectively in a collaborative environment, open to feedback and improvements.What you will learn with usContinuous Learning: Benefit from opportunities for continuous learning and professional development.Innovation-Driven Culture: Work in a tech and data-driven startup environment within a large, established group.Impact: Contribute to the digital transformation of the financial sector, creating solutions that benefit SMEs and private individuals.Agile Environment: Engage in a dynamic and agile work environment, with opportunities to influence product direction and strategy.Supportive Culture: Join a supportive culture that values collaboration, open communication, and a shared vision for success. #J-18808-Ljbffr