Aftersales Manager France

About BYDOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.About BYD FranceBYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.Your responsibilities:Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.Coordinate with legal and commercial team to sign After-sales agreement if new distributors are appointed.Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.Secure the quality of our service network by timely training, tooling and other supportive materials.Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.Investigate and collect Market information and cooperate with HQ for business plan and strategy.Coordinate with Customer Service team to achieve customer satisfaction goals.Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.Coordinate the after-market activities and service campaign implementation.Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.Your profile:Bachelor or master plus working and thinking level, acquired by education or work experience.Experienced as After Sales Manager within an OEM environment (mobility, preferably automotive).Proven leadership skills; at least 8 years managerial or sale experience is required.Affinity with electric mobility.Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time.Strong communication and negotiation skills and excellent knowledge of French and English.Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team