Cloud Solution Architecture Modern Work

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Leveraging your business and technical expertise, you will support customers to get value from their MS investments such as M365 Enterprise solutions and Unified support investments. The Microsoft Copilot has taken the World of AI driven productivity by storm, and if you want to be a part of shaping the future, this is an opportunity for you to work on the most cutting-edge technology! Are you looking to join a team where you help customers use the latest technology, receive cutting-edge training, and are empowered to make a difference? Can you learn to drive the highest technical quality and put the customer at the center of everything you do? Do you want to use best-in-class productivity technologies and tools to collaborate anywhere in the most efficient way? If so, the position is for you! We need enthusiastic people to provide technical leadership to our customers, assist them on their digital transformation journey, and ensure their modern work solutions are optimized and healthy. Responsibilities We are looking for a Cloud Solution Architect (CSA), specializing in Modern Work Copilot, who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Accelerate Value Realization: Actively engage with business and technical decision-makers to drive intent, enablement, and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer-specific roadmaps that drive further growth & business value realization. Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision-makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions, and provide best practices for activating solutions within the customer environment. Identify resolutions to issues: Blocking the go-live of customer success projects by leveraging deep knowledge of Copilot for M365 technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP. Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals. Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate your customers’ transformation journey. Qualifications What we are looking for: Passion for new innovative technology and drive customer transformation. Strong project management skills. Ability to work with different cultures and customers. Ability to communicate with a variety of different audiences and strong presentation skills. Demonstrate effective balance between business and technical acumen. Ability to lead and motivate technical communities. Ability to effectively recognize and adapt to change and in constant learning mode. Qualifications: Strong years of experience working in a customer-facing role and with Customer success teams. Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions. Minimum 10 Years’ Experience in systems development, network operations, software support, IT consulting. Bachelor's degree in Computer Science or equivalent. Analytical Problem Solving. Proven track record of building relationships with senior IT and business decision-makers. Ability to explain complex topics in ways that can be understood by technical and business decision-makers. Exceptional verbal and written communication skills and fluency in French and English. Change Management, transformation, trusted advisory, and customer focus skills to influence Consumption/Adoption M365 Customers. Journey Mapping Skills: Be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with both BDMs and ITDMs. Relationship Building: Proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solutions/projects. Technical: Proven expertise in at least two of the following: Large scale Microsoft 365. M365 Security and compliance. Copilot for M365. M365 Apps (esp Teams, VIVA). Teams deployment. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr