Cloud Service delivery Manager

Tassin-la-Demi-Lune Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years. If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us! YOUR DAY TO DAY LIFE We are looking for a Cloud Service Delivery Manager in 113 Route de Paris, TASSIN-LA-DEMI-LUNE 69160 FRA. Your mission will be to: Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary. Coordinate cost optimization related activities with the various stakeholders. Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews. Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery. Analyze third-party as well as internal processes, and create strategies for service delivery optimization. Provide accurate and regular reports to the management on performance of the service delivery. Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. Collaborate with technical design teams to set standards for software, hardware, and security. Respond to technical issues in a professional and timely manner. Participate in migrations and deployment activities at a global scale. Offer training and guidance to all whose roles bring them into contact with the cloud structure. YOUR PROFILE Proficiency in leading both physical and virtual teams toward issues resolution. Experience in dealing with third-party-provided services. Operational ability in a diverse, large-scale environment. Exceptional customer-facing skills. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Mastery of ITIL (Information Technology Infrastructure Library) principles. Understanding of technical IT matters. Strong organizational skills. Capacity to train and guide junior team members. Ability to manage and prioritize tasks efficiently. Readiness to demonstrate a proactive attitude. Excellent English required. Practicing the French language is a plus. WHY JOIN US? Contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders. Make an impact on our strategic pillars that build on 50 years of experience and expertise. Be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them. Be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences. Grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share. Ready for the journey? #J-18808-Ljbffr