[Hiring] Customer Success Lead Manager @KONUX

Oct 07, 2024 - KONUX is hiring a remote Customer Success Lead Manager. Salary: competitive salary with equity and benefits. Location: Europe.Recruiter: Victor ImmanuelAbout Us:Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.Job Description:We are seeking a Lead Customer Success Manager for Central Europe to join our team of innovators. You aim to make our clients successful on their journey to a sustainable future by using our products and services in their operations. This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers’ internal transformation by operationalizing KONUX system, and to activate account sell dynamics by building qualified and quantified success stories with our customers. It also means providing feedback to the Product Team how to improve our solutions for our customers. As a Customer Success Lead Manager for Central Europe, you will be responsible for all projects at our customers in this region, from delivery through the entire customer journey. You will be reporting to the Client Executive Partner Central Europe, working in a cross-functional key account team, and leading a customer success team on a functional basis.Your Impact:Support the customer in their journey of transformation:Support the customer in implementing our solution in their operational processesConstantly drive product adoption with the customer organizationJointly discuss improvements to our product to increase client valueExpand KONUX product footprint and service scope at your customer:Serve as product usage consultant to enable customer to operationalize KONUX solution into their process, therefore, create upselling opportunities.Drive sales of our current product portfolio and of new solutionsBecome a KONUX product and client expert.Provide customer feedback to our Product Team as guidance for product developmentBuild trusted relationships with your customer counterparts, based on mutual respect and opennessManage contract, e.g. adaptations, extensionsSuccessfully manage and deliver complex roll-out projects and Service Delivery at customer organizations:Prepare the delivery phase by managing dependencies and by coordinating with all relevant KONUX departmentsPlan and manage the deployment/roll-out as well as service delivery phase jointly with the KONUX Ops team and your customer counterpartAnticipate the risk exposure, ensure that risks are properly communicated and documented, define mitigation strategies and work with the customer to ensure the mutually agreed-upon action planTo be successful in this role, you’ll need to have:Bachelor’s degree in Business, Marketing, or Engineering/Science; MBA degree preferredApprox. 7 to 12 years of hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G, or public entity clientsProven experience with SaaS customer success frameworks as well as a deep understanding of IoT and Digitization conceptsTrack record of managing strategic tasks as well as delivering complex projects with a “getting-things-done” attitudeCreative problem-solving and entrepreneurial skills to identify and seize opportunities; comfortable with risk-taking and ambiguityExecutive engagement know-how with an ability to establish strong relationships with business decision-makers.Experience how to lead team members without having disciplinary authorityExceptional verbal and written communication skills in German and EnglishHighly collaborative and supportive, yet able to function well independentlySharing the KONUX Culture, incl. a growth mindset, resilience, and flexibilityTraveling would be required for at least 50% of the time.Why Join Us:Competitive salaryEquity (all permanent KONUX employees have equity!)Dedicated Learning & Development budget of 3.600€ p.a.Comprehensive relocation support if this opportunity at KONUX requires you to moveComplete remote: Meet your colleagues in the office minimum once a month or business requirementsModern workspace with cool rooftop with mountain viewFlexible working conditions, home office equipment and free choice between a Windows or Apple laptopHealth benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app licenseFruits, snacks and beverages for energy and our very own Oma cooking in office every ThursdayCompany pension schemeAccess to Corporate Benefits and Future Bens27 vacation days (+1 day on every work anniversary for 3 years)Volunteering activities (2 additional days off)Company and team eventsWe are a pet-friendly company, so your four-legged friend can join you in office!Equal OpportunityAt KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability. #J-18808-Ljbffr