FX Account Manager

Job Description To meet the new needs related to the expansion of our activity, we are looking for an Account Managerto support our team. You will be the main point of contact to provide a qualitative support to our clients and manage a portfolio of SMEs. You will directly report to Nicolas, our Head of Sales. What will you Do ? You build and maintain long-term relationships with clients; You work closely with our Customer Success Management team in order to maximize your clients’ satisfaction; You optimize international payments, FX exposure You analyze companies' currency risk management; You raise awareness and support companies on currency issues; You help clients to fully understand features of our platform and to use them; You help your clients with their daily needs; You collect customer feedback and needs and share within our organization; KPIs: Cross sell, Up sell, Churn & NPS What do you bring ? You have aprior experience on a customer facing position You're customer-oriented You have good communication skills (speaking & writting) Fluent in French Fluent in English would be a plus What do we offer ? Various missions and projects in an innovative and rising start-up in a thriving industry (fintech) A key role and a unique opportunity to shape the future of iBanFirst A great, professional and international team with a flat hierarchy Regular offsites and internal events Our recruitment process : Interview with Antoine, our Talent Acquisition Specialist Interview with William (Country Manager) and Nicolas (Head of Sales). About us iBanFirstis aninternationalfinancial services provider offeringalternative payment solutionsto traditional banking. Founded in 2013, iBanFirst is a fintech that developeda banking platformto enable international SMEs to carry out fast, secure and fairly-pricedmulti-currency transactions. Thanks to iBanFirst, finance teams can send and receive payments inmore than 30 currenciesand benefit frompersonalized supporttocover their foreign exchange exposure. Since 2016,iBanFirst has raised 46 million eurosand in May 2021, the Californian fundMarlin Equity Partners invested €200Mto further accelerate the growth and development of iBanFirst. Joining iBanFirstis a unique opportunity todevelop your skillsandevolve quicklyinan international companythat is at the cutting edge ofinnovation. #LI-JK1#LI-Onsite #J-18808-Ljbffr