Company:
BirlaSoft
Location: Paris
Closing Date: 05/11/2024
Salary: £60 - £80 Per Annum
Type: Temporary
Job Requirements / Description
Country/Region: FR
Requisition ID: 17414
Work Model: Hybrid
Position Type: Permanent
Salary Range:
Location: FRANCE - PARIS - CUST SITES
Title: Software Developer
Description:
About Birlasoft Ltd.
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group’s 161-year heritage of building sustainable communities.
Helpdesk position
French National
French speaker
English speaker
Exp 0 to 3 years maximum
Place of work : LYON in France
Work at the customer site : Lyon 3eme arrondissement
Work 5 days a week from the customer site
Yearly salary : Max 30K
Full Time employee
It’s a Helpdesk Technician L1
Candidate Profile
Technician with knowledge regarding client computers (Windows 10/11 and Mac OS) management and troubleshooting, basis of networking, and application environment (mainly Office 365 and related application) with no more than 5 years of experience in IT support, implementation and support.
Job purpose
User support (Help Desk), installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.
Installation and management of software in use in the company.
Collaboration with the team of system administrators in the creation and maintenance of the company IT system.
Main Activities
Help desk and users’ support.
Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future)
Prioritizing and managing many open cases at one time.
Onboarding end users
VIP support
Global digital meeting support
Meeting rooms support & video conferencing administration
Rapidly establishing a good working relationship with all other professionals.
Provision and administer Laptops, Mobile devices, user & mailbox & M365
Software and hardware installations and procurement
Stock level management
Printer/Print service management
Vendor liaison to procure assets / laptops & mobiles, SIM cards
Administer the purchase requisition process to have a PO raised to vendors to procure assets
Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
Server room management. Basic networking skills
Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
Contribute to team effort by accomplishing related tasks as needed
Testing and evaluating new technology if necessary
Keep up to date with the ever-changing specific software and operating systems.
Monitoring and Alert system management
Perform other duties as requested by direct & dotted reporting line managers/ supervisors.
As the number of sites grows, some travel time will be needed both nationally and occasionally internationally to better understand users' difficulties
Key Performance Indicators
Guarantee the availability of services without fault
Manage accidents with rationality and competence
Find solutions quickly to solve problems
Prioritize project management
Ability to find or learn new solutions
Ideal Background
Education: Technical degree in computer science is a plus.
Languages: English B2 min. French (native) and/or Italian is a plus.
Experience / Professional requirements:
1 to 3 (indicatively) years of experience in management and support of a company’s digital environment.
Knowledge, even if not professional, of programming languages.
Knowledge, even if not professional, of IoT environments
MS certifications on client environment is a plus
Mac OS management and use experience is a plus.
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BirlaSoft