Key Account Manager - Flavors - Snacks/Culinary

Job Summary Responsible for driving sustainable profitable sales and market share growth by identifying customer needs and opportunities, establishing solid customer relationships, leading, coordinating, and reporting IFF activities, and promoting relevant solutions aligned with corporate strategy. For a defined territory, category, coordinated: Ensure financial targets are met and business performance is constantly monitored and reported; Develop and maintain sustainable relationships with internal and external customers; Prepare account plans and report relevant market information; Collaborate with internal departments to explore innovations and new concepts related to customers’ products and ongoing projects; Monitor market development in terms of competitors, products, and trends; Partner with the operations team to ensure customer satisfaction in terms of service, quality, and supply. Responsibilities/Description Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources; Develop multi-level cross-functional customer relationships with key customer decision makers/influencers; Contribute/lead commercial negotiation (e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts); Maximize potential advantage to IFF while delivering optimal solutions to customers (GP improvement, catalogue optimization, complexity reduction, etc.); Ensure customer supply chain requirements, processes, and KPIs are well communicated to IFF Operations to meet customer needs; Understand customer regulatory requirements/changes and update data to GRA and input to project management system; Act as the main customer point of contact in all matters; Demonstrate IFF Culture Principles and live our values; Influence stakeholders to align on shared objectives; Lead projects through effective communication and collaboration with key external and internal stakeholders (CI/Marketing/Creative Teams/formulation etc.); Ensure objectives are aligned to the business and personal development plans are in place; Proactively solicit and give feedback to nurture high performing teams; Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things; Develop commercial strategy for allocated customer portfolio; Build and execute account plans successfully; Effectively communicate the account plans with stakeholders including internal and external team members; Review/update the progress of account plans versus KPI targets; Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis; Conduct retrospective reviews on project wins and losses; Influence customer brief definition to IFF’s advantage; Organize a formal commercial kickoff with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System; Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables; Effectively promote the most appropriate IFF product solutions/portfolio aligned with the brief; Generate proposal/price aligned with category margin guidelines or pricing officer; Prepare presentation materials and staging submissions with stakeholders that maximize IFF commercial advantage and resources; Monitor and ensure cost-to-serve of projects adhere to guidelines; Communicate project results and conduct retrospective reviews on project wins and losses; Update Project management system and issue adoption report in a timely manner; Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness; Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities; Accurately forecast and update sales forecast tool (SFT) to capture performance vs budget, business risk & opportunities, new wins; Monitor & Provide Account sales performance (monthly/quarterly/annually) and provide strategic project updates to Manager; Implement price increase in line with country/region strategy; Lead internal and external teams to win projects. Requirements Experience: Approximately 10 years of experience in sales, sales service, product development, or marketing preferably in flavors or chemical and ingredients industries; Strong track record at a similar level with a passion to succeed in commercial. Skills: Customer-centric with B2B management experience; Analytical with the ability to deal with financial concepts/processes (pricing/margin/forecasting); Strong interests in product development, consumers, and market understanding (Marketing/R&D/CI); Creative and innovative thinking; Project management with effective collaboration and orchestration skills; Strong communication, presentation, storytelling, and negotiation skills; Effective business French and English with a global mindset and ability to work with different cultures; Digital savvy with an ability to leverage online resources; Ability to gather and leverage competitive market intelligence. Training / Certifications: Essential: Bachelor’s degree; Preferred: Concentration in Business, Marketing, Chemistry, or Biology. Company Overview We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more. #J-18808-Ljbffr