Client Partner Paris (CDD)

Get started with your online applicationNot quite your dream role? Sign up to get notified when the right vacancy comes along.The RoleAs a Client Partner, you'll lead a team of Account Managers and Account Associates and you will report to the Senior Account Management Lead and you will be part of the FR Local team. You will develop the strategy focusing on the Partners (Core business), grow the order volume and market share within your market, by partnering with the largest Local accounts and top local brands; optimize the Deliveroo partnership with the ambition to secure a long term relationship, bring new ways of working in high-end account management gold standards whilst managing the overall Deliveroo profitability of your strategic Partner portfolio.You will have up to 10 people within your team, and you will be accountable for their development plan, their success and learning curve at Deliveroo; setting the right KPIs and OKRs that you think are the most relevant to monitor your market. Your role will be commercially focused, however you will work with teams including, operations, marketing, Editions and product teams to ensure we, Deliveroo, remain the most preferred platform to those local and strategic Partners.The Client Partner will need to deploy a hyper local strategy (locally grounded, with a “boots on the ground” approach), get a 360° view of the business with an end to end business understanding and strategic drive. In other words, you are leading one of the largest market in the world, and you bring your creativity to the service of our Partners and Deliveroo.What you'll doLeading the strategy for Partners within your market;Setting your own local ambitions with bold timelines;Creating joint business plans with the restaurant groups in your assigned market, identifying key business challenges, defining mutual goals and finding compelling ways to solve them;Establishing a regular cadence of interaction with key stakeholders at each restaurant group to include quarterly business planning, monthly reviews and weekly touchpointsSupporting your team (Account Managers, Account Associates) to develop the operational plan for Deliveroo in your market and / or across other Regions;Setting and achieve regional targets;Being the face of Deliveroo to top restaurant partners - establishing relationships with our top restaurants and attending to partner events;Leading negotiations and be accountable of the scorecard / Gold standards within your market;Collaborating with our hyper local restaurant marketing and rider operations teams to improve efficiency and improve customer outcomes;Creating a commercial value proposition for your portfolio of restaurants, identifying opportunities to deepen, expand and grow in a way that is mutually beneficial to restaurant groups and Deliveroo alike;Growing and exceeding customer satisfaction, restaurant health and Deliveroo output metrics for your portfolio of restaurants;Becoming a trusted advisor to your key restaurant stakeholders, delivering core business performance whilst providing strategic insights, opinions and guidance about Deliveroo, restaurant competitors and the industry as a whole.Requirements6+ years working in commercially focused rolesExperience managing medium-sized account management teamsHighly analyticalMix of both strategy and execution experienceComfortable handling negotiations with business owners or C-suite operatorsRelationship-building and communication skills whether face-to-face, through phone or emailYou will be in the field often, which will require travel (depending on the needs)Previous general management experience, or experience running your own business would be desirableFluent in French and English is requiredWhy Deliveroo?Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, aiming to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.Workplace & DiversityAt Deliveroo we know that people are the heart of the business, and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.Please click here to view our candidate privacy policy.A competitive and comprehensive compensation and benefits package 1 Work LifePaternity and maternity supportExcellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and contentRegular social events such as sports, breakfasts and occasional aperitifs 2 Headspace membershipSubsidised health insurance, with option to add familyDiscounted access to GymlibSubsidised Navigo subscriptions for sustainable transportSubsidy if you use a ‘green’ vehicle to commute 3 Time away25 days annual leave plus complementary rest days per year, which increase with length of time at the companyOne day of paid leave per year to volunteer with a registered charity 4 FoodFree Deliveroo Plus subscriptionMonthly restaurant vouchersTeam lunches from the best local restaurants 5 EquitySome roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success 6 CompensationWe aim to pay every employee competitively for the role they are performing in their respective locationDepending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support 7 Food€30 monthly credit to cover delivery fees when you order from DeliverooSubsidised daily meal vouchers 8 Work LifeExcellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and contentMonthly working from home allowanceMonthly phone allowanceRegular social events to celebrate our success together 9 CompensationWe aim to pay every employee competitively for the role they are performing in their respective locationDepending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support 10 EquitySome roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success 11 Health insuranceAccess to Headspace, a meditation and wellbeing appSubsidised access to Gymlib, a workout app250€ Eco Chèques annually 12 Time away20 days annual leave plus five days extended holiday leaveOne day of paid leave per year to volunteer with a registered charity #J-18808-Ljbffr