Counter Sales

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.RESPONSIBILITIESThe responsibilities of the Counter Sales Associate include, but are not limited to:Customer ServiceGreet customers and assist them in locating the products they needAnswer questions about HVAC products, prices, availability, and usageHandle customer inquiries and concerns in a professional and timely mannerProvide recommendations and guidance to customers based on their specific requirementsProvide accurate information regarding the availability of in-stock itemsSales SupportProcess sales transactions accurately using the POS systemGenerate new and repeat sales by providing product and technical information promptlyCalculate and quote process, discounts, and applicable taxesUpsell additional products or services to customersFollow up on sales leads and inquiries to generate additional businessTechnical AssistanceAssist customers with technical questions or issues related to HVAC productsRefer complex technical inquiries to TSAAdministrative TasksMaintain accurate records of sales transactions, customer interactions, and inventory movementsAssist with general administrative duties such as filing, data entry, and phone/email correspondenceInventory ManagementMonitor stock levels and communicate replenishment needs to managementAssist in stocking shelves and organizing inventoryBENEFITSCompetitive payCompetitive medical, dental, vision, and prescription insurance coverageBonusEarn PTO hours immediatelyPaid holidaysOpportunities for development401K with a company matchQUALIFICATIONSRequiredA high school diploma or equivalent is requiredStrong communication and interpersonal skillsAttention to detail and ability to multitask in a fast-paced environmentProficiency with computers and different software programsMust be able to bend, stand reach, pull, lift, and carry items up to 75 poundsPreferred2 + years of experience in customer service or salesDesiredHVAC industry experienceJohnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training, business advice and support, warehouse design and management services, and much more.Core ValuesHungryHumbleSmart #J-18808-Ljbffr