Salesforce Administrator

The sales support team is in charge of fostering profitable growth in the local Business Units and Global functions, supporting Sales function via better tooling, processes and training. The Sales Support Team is the home of the “Salesforce” application as the collaboration tool for Sales with adjacent functions, such as Legal, Compliance and Underwriting.Reporting to the Salesforce CRM manager, the Salesforce administrator has the following responsibilities:Collecting user challenges and change requests and thus, recommending improvements of functionalities to business owners and discussing technical implementation and observed issues with Salesforce.Perform tool administration to ensure Salesforce for local Business units and global/regional functions (1000 users), managing access rights of users, supporting end users via ticketing system, debugging issues, updating Flow, page layouts, record types, as well as monitoring the actual utilization of licenses.Support users in case of questions, help requests on any function of the tool (e.g., reporting creation).Organize workshops, gather user feedback and propose evolutions based on this feedback to be implemented as part of administration topics or expansion.Carry out regular internal Salesforce system audits and upgrades.Work with the management team to determine appropriate Salesforce processes.Grow the Salesforce skillset throughout the organization, and facilitate the training of new users and new deployments.Key requirements/What you bring:Strong Salesforce product knowledge and at least 4+ years of Salesforce administration hands-on experience with Sales Cloud.Additional Salesforce certifications are an advantage.Experience in Conga CLM is an advantage.Experience with implementing pragmatic and workable solutions.Experience working in a B2B or B2B2C Legal and/or sales environment within a multinational/global organization.Exposure and experience in project management implementing and driving change.Experience interacting within a matrix organization.Experience with coaching, training, and developing user teams to optimize the use of Salesforce.Expert in Salesforce Flow.Key benefits/What we offer:Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Great to have you on board. Let's care for tomorrow. #J-18808-Ljbffr