Cloud processing support engineer

Kantar Media is a global leader in media research. This includes audience measurement - reporting all viewing on all platforms, consumer profiling and targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our teams to understand the changing media landscape and drive growth for our clients.Kantar measures what media people actually consume, to give advertisers, agencies, broadcasters and content owners a true understanding of the merits of individual media and to help them optimise their media strategies.Kantar Media is seeking a Cloud Processing Support Engineer for Audio-Matching Technology to join our offices in EMEA.Role:To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching technology) with the following tasks:Analyze and reproduce customer issues, troubleshoot, and resolve customer problems through workarounds or technical solutions.Follow up on issues through the ticketing tool with permanent dialogue with customers.Support customers for the installation and maintenance of their systems.Install and test new product versions and ensure that product versions are correctly tested prior to release to customers.Write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning, and support of Audience measurement systems to assist customers with the set-up and maintenance of their systems.Support presales activity through technical advice when necessary.Good written and fluent oral communication in English is required for this position. Support activities may require travel abroad from time to time. This position may involve participation in a 24/7/365 support hotline if necessary (specific financial reward for this activity).Experience and Technical Skills:Technical experience related to real-time systems implementation in cloud architectures based on Docker/Kubernetes/Linux, ideally in the scope of multimedia applications.Ideally, a first experience as a support engineer, test engineer, or field engineer for a systems integrator or manufacturer.Technical Skills:Terraform and Helm for infrastructure deployment.Containers/Linux, Elastic Search/Kibana, Prometheus/Grafana/Loki knowledge.Linux administration & Networking knowledge.IP multicast basics applied to audio/video transport on IP network.Knowledge of network architecture basics (switches configuration, VPN usage, routing) and network issues debugging experience.Python or Shell Scripting in a Linux environment.Nice to have skills:Audio technologies experience and basic audio analysis.TV reception architecture (DTT, SAT, IP) using IP streamers or IP multicast streaming architectures used by broadcast operators.Knowledge of system monitoring tools like Zabbix.Personal Skills:Good written and fluent oral communication in English (B2 level).Customer satisfaction oriented with a capacity to maintain a good relationship with our customers under all circumstances.Team spirit oriented within an international and multi-cultural organization.Highly organized and able to manage concurrent requests from customers.Issue analysis oriented and technically rigorous.Autonomous in investigating complex issues and managing corrective actions. #J-18808-Ljbffr