Director of Training and Development

Reports to: Chief People OfficerWith a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!WHAT WE ARE HUNGRY FORAs the Director of Training and Development, you will oversee our training and development team. This position will be responsible for leading Paris Baguette’s training and development strategy in alignment with our high velocity growth. You will be responsible for creating and implementing innovative and progressive materials and initiatives that will support both our corporate and franchise cafes. You will be creative, ambitious and help make learning both fun and effective.KNOWLEDGE AND RESPONSIBILITIESWork with Chief People Officer and Chief Executive Officer to align and develop a learning and development strategy that will enhance the brand, promote retention and ensure that the Company has talent ready for the next level of growth.Collaborate closely with Field Operations, Operational Services, and Production teams to ensure a seamless New Store Opening process, for both Corporate and Franchise openings, specifically as it relates to training.Manage the training operations of Training Center, Bake U and Cake U.Ensure the training team is staffed to support the training operations, while creating talent pipeline and hiring plans for the growth of the training teams.Partner with all senior Corporate/Support leaders, and Field Operations leaders, on their training and development needs, by conducting needs assessments to determine the type of training and content needed to deliver measurable results to support their departments and people.Determine which instructional methods such as individual training, group instruction, lecture, demonstrations, conferences, webinars, digital content, meetings and workshops will provide the best, most cost-effective content delivery to support the business needs.Ensure that the methods and materials used for training support the strategy, brand values, mission and vision of the company in a cost-effective, fun and motivational way.Supervise the training team who focus on Front of House, Management, and Back of House training and development to ensure that they are delivering consistent results and championing the Paris Baguette brand and culture.Strategically develop training content to assure that all team members understand and are consistently immersed in the company culture.Develop metrics that regularly measure the effectiveness of our learning and development programs.Personally facilitate learning and development sessions and ensure that the training team delivers the content consistently, and in a positive, upbeat and fun manner, that has impact.Manage third party training vendors or programs for both cost and service.Confer with Legal and Risk Management to mitigate liability through effective training initiatives and curriculums.Prepare and adhere to training budgets.Report the results of the training programs to the management of the company.Ability to work extended workdays to the support business as needed.Other duties may be assigned.WHAT YOU NEED TO HAVEAt least, 7-10+ years progressive training and development experience in a fast paced and rapidly growing retail environment.Bachelor's degree preferred; master’s degree is a plus.Experience with a fast-growing Franchise company is required.Experience with high velocity new store openings required.Bakery/Café experience preferred.Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio.Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships.Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards.High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven.Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment.Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.SWEET BENEFITSCompetitive compensationFree Cake for your BirthdayMedical, Dental, Vision benefits401K Retirement PlanPaid time off, paid HolidaysHigh Performance CultureCompensation: Competitive salary #J-18808-Ljbffr