General Manager

Overview This position is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The General Manager must be able to interact with guests, resolve problems, and communicate effectively with all departments. The role must ensure the profitability of all departments to achieve the budgeted objective. Key Responsibilities Leading and supporting all departments within the resort to ensure all policies, procedures, and standards are being met. Interacting positively with guests promoting the features and amenities of the resort. Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel. Maintaining profitability of each department. Evaluating cost effectiveness of all aspects of the operation. Developing cost savings and profit-enhancing measures across the resort. Providing support to the executive committee and leadership group. Managing the overall seasonal demand strategy in partnership with the hotel’s revenue team. Establishing and implementing appropriate service recovery guidelines to ensure complete guest satisfaction. Responding to guest complaints or concerns in a prompt and professional manner. Ensuring the effective operation of the hotel through the direct supervision of the operations leadership team. Managing the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering. Enforcing hotel standards, policies, and procedures within the hotel departments. Ensuring compliance with federal, state, and local laws. Performing other duties as assigned. Required Qualifications Candidates must have a minimum of ten years of management experience in resorts or hotels. Independent and branded hotel experience (limited and full service) preferred. Strong prior experience in food & beverage is preferred. The candidate must have excellent communication skills, both verbal and written, and good computer and budget analysis skills. The role requires the ability to maneuver within an ever-changing environment providing guidance and support to management and staff so that they can offer exceptional guest service and attain the budgeted goals. Experience Required: 8 - 10 years of Hotel Management Experience #J-18808-Ljbffr