Customer Success (Outbound) Team Leader

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses. As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values: People first: We empower and elevate the service provider, the consumer, and their communities. Act like an owner: We take responsibility for our actions and their results. Work as a team: We collaborate and care about the success of our team and others. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. Ready to join us? Read on for more. We are looking for a team leader to help and manage our Customer Success Team (Outbound) in France. Your responsibilities: Strengthen relationships with our customers and generate business opportunities by showing the value of products and services Booksy offers. Manage escalations; troubleshoot problems, work closely with senior management and provide regular reports and summaries. Provide accurate, valid and complete information using appropriate methods and tools in a timely manner. Multitask and manage a high volume of tasks and cases. Identify, develop and recognize opportunities to improve processes and efficiently manage workflow; adapt activities to changing market needs and a growing customer base. Maintain records of interactions, queries and concerns in CRM (Salesforce). Coach, manage and mentor a team of support agents; leading meetings, performing 1:1s, listening to and giving feedback, guiding the team to achieve objectives. Review, create and analyze reports to improve team performance and propose improvement initiatives. Calculate team bonuses and meet deadlines. Conduct performance appraisals and monitor results for the whole team in charge. Evaluate and make decisions for the team under the supervision of the Manager. Participate in training sessions for new recruits. Attend assigned meetings and training sessions. Participate in selection processes for your team or others when necessary. Supervise team expenses when necessary. Represent the company at trade shows or trade events to attract current and potential Booksy customers. Participate in ad hoc projects, with other teams or markets. Who you are: Experience managing Customer Success teams or similar. Excellent French & English skills and desire to work within an international team. Experience B2B SAAS/marketplace is a major plus. A team player with excellent problem-solving skills. What we offer: The opportunity to be part of something big - the world’s fastest growing beauty marketplace. Flexible working hours and opportunity to work remotely within your country. Work in a welcoming team which is always ready to help. Opportunity to develop in an international environment - we have teams in 6 countries. Additional benefits that might differ depending on the location. Sounds interesting? Apply by completing the recruitment form :) We're waiting for you! ***please send your CV in English*** ~ Booksy Team #J-18808-Ljbffr