Principal Solution Definition Analyst - Reservation / Ticketing & Contract Management

Principal Solution Definition Analyst - Reservation / Ticketing & Contract Management page is loaded Principal Solution Definition Analyst - Reservation / Ticketing & Contract Management Apply locations Nice time type Full time posted on Posted 2 Days Ago job requisition id R17495 Job Title Principal Solution Definition Analyst - Reservation / Ticketing & Contract Management Business Environment Be a functional expertise entry point in all products handled within the group for complex and cross functional/division solutions analysis/recommendation. The Ticketing Contract Management entity develops reservation products for airlines and travel agents, related to passengers bookings and electronic tickets. Our main products focus on orchestrating contracts between airlines, travel agencies and the passengers - administering 2.5 million tickets and 700 million USD every day. The general event driven platform we are accountable for includes : The issuance of electronic documents from a passenger booking across all Amadeus channels and products; The management of aftersales orchestration (refund, cancellation, exchange...); The administration of pricing offers and commission; The interface with airlines and travel agencies travel accounting. Purpose We are evolving to an agile environment, that includes both delivery (in SCRUM) and maintenance (in KANBAN) teams, in order to better focus on customer centricity, interoperability and built-in quality, while thriving on fast-tracking innovation. Our organization also emphasizes a dedicated team for architecture, solutions and expertise support. The usual projects include major airlines implementations (lately Air Canada, Southwest, Japan Airlines...), major Travel Distribution programs and product evolutions (NDCX, Ticketing projects) as well as more technical programs and projects (Curiosity, SSI). We are also highly involved in collaborating with the future platform vision of Amadeus (Creation Platform, Travel Platform and NEVIO) Our main challenges lie with the evolutions of the latest industry trends (such as NDC, OneOrder, Airline Retailing transformation...), and the current functional and technical strategy (Cloud migration, TRD and Airline projects and services), while ensuring reliable and foolproof products to our customers. Our organization thrives to embody the "simple, agile and open" mantra, by working on an open, dynamic and connected framework. Your Main Responsibilities Common accountabilities:Proficient in functional knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.Acts as a RES/TCM functional ambassador internally and externally (high exposure and involvement into enterprise level solution design like for NDCX, NEVIO)Demonstrates a strong business acumen and appetite/curiosity for end to end solution design minimizing miss gaps through holistic design thinking and collaborative approachWorks with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.Specific accountabilities:Analyze and capture solution elements for large cross functional CPs, and other complex cross-organization, cross-functional solutionsRespond to the needs of the Central and/or Regional commercial organization in close collaboration with all Product Definition and Development teams of the divisionIdentify areas of repeat/common use and optimize the work of the department by documenting coherent, re-usable solution responsesBe accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagementRegister and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teamsProvide support and expertise to Product, Sales and Account teams in functional, technical recommendation for new solution including:Contribute and support in the preparation of RFI/P responses and other ad hoc customer requests. Support to sales / pre-sales efforts via customers’ needs understanding, gaps identification and product design proposition. Specific Merchandising pre-sales activities will be handled by the Solution Definition Manager.Provide recommendation for new solution in collaboration with R&D teams and coordinate inputAnalyze needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationaleDocument and present solution recommendationsSupport new business opportunity study when it comes to complex solutionSuggest/propose ways to improve customer satisfactionDevelop, Maintain and share solution analysis and expertise with the wider divisionDefine and execute the communication/training strategy within the teamBuild and deliver Training material: tutorials, user guide, videos for internal team trainingDefine, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.Track and Measure the performance of the overall functional/technical solution determination processes and propose and implement improvements What we can offer you Be rewarded with a competitive remuneration, an individual and company bonusand enjoy many benefits. Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.6 weeks holiday, plus pension contribution and healthcare insurance. Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.Professional development in a truly international and multisite environment with a great mix of people. A wide set of trainings available to broaden yourknowledge and enhance your soft skillsincluding onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies. Enter a diverse and inclusive workplace.Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.  How do we hire? Online application : Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.  Phone Interview : We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.  Online Testing : Depending on the role you applied for, you may have to do some online tests.  Interviews : First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.  Offer : Our Talent team will make you a job offer and welcome you to your new role with us.  Join our global team : Where you can develop your skills and build an international career that matters.  100% of the people we’ve recruited started by applying. Take a chance! Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. 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