Duty Manager

Company DescriptionA unique blend of contemporary design and urban chic,Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Job DescriptionReporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceLead and manage all aspects of the Front desk and ensure all service standards are followedCheck and maintain the Duty Manager safe in accordance to the procedures set by the company.Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasonsHandle guest concerns and react quickly, logging and notifying proper areas.Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s InterestBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsQualificationsPrevious leadership experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationVisa Requirements:Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr