General Manager - Mantis Akagera Game Lodge

Company DescriptionMantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.Job DescriptionGeneral ManagerReporting to the Country General Manager, the General Manager will lead strategic planning, ensuring the successful operation of the lodge. The role encompasses fostering a culture of excellence, diversity, and inclusion among staff, prioritizing exceptional guest experiences, and driving financial goals. His/her leadership extends to community engagement, maintaining strong relationships with local stakeholders, shareholders, and serving as a brand ambassador for Mantis. He/she will champion sustainability and eco-tourism initiatives, integrating responsible practices into our operations. The aim is to achieve operational excellence, ensure guest satisfaction, promote environmental care, and set a benchmark in the hospitality industry.What is in it for you:Engage in conservation efforts and help preserve wildlife.Enjoy sustainable adventures with exclusive rewards.Celebrate locality and heritage in a vibrant community.Advance your career with global development opportunities.Drive change through impactful social initiatives.Collaborate with a passionate, innovative team.Achieve success with a forward-thinking, excellence-driven company.Key Responsibilities:Operational Management: Oversee the day-to-day operations of the lodge, developing and implementing operational policies, procedures, and protocols to ensure efficiency and compliance with regulatory requirements. Monitor and assess key performance indicators (KPIs) to pinpoint areas for improvement and implement strategies to enhance operational efficiency.Guest Relations: Champion a culture of outstanding customer service and guest satisfaction by overseeing daily operations and maintaining rigorous standards of cleanliness, maintenance, and safety. Address guest inquiries, feedback, and complaints effectively to ensure positive outcomes.Financial Management: Formulate annual budgets and financial plans, forecasting revenue and expenses to achieve profitability objectives. Monitor financial performance closely and engage in negotiations with suppliers, vendors, and service providers to enhance cost-effectiveness.Human Resources Management: Source, train, and foster a proficient team, nurturing a culture of cooperation, accountability, and ongoing growth. Conduct routine performance evaluations and execute strategies to engage employees, recognizing and rewarding achievements.Marketing and Sales: Craft and implement marketing strategies to elevate occupancy rates, boost revenue, and strengthen the lodge’s brand image. Collaborate with the sales team to pursue business expansion avenues.Regulatory Compliance: Guarantee adherence to relevant legislation, regulations, and industry norms, covering aspects such as health and safety, employment, and licensing prerequisites.Strategic Planning and Leadership: Craft and implement strategic plans and initiatives to drive business expansion and refine operational efficacy. Provide visionary leadership, inspiring and motivating the team to achieve organisational aims.Internal & External Communication: Foster and maintain strong communication and collaboration with the owning company, ensuring alignment of goals and objectives.QualificationsWork Experience: Previous experience in managing accommodation within National Parks.Education: Diploma or Degree preferably in hospitality or a related field, with a commitment to ongoing learning.Communication Skills: Fully proficient in English, with excellent communication and presentation abilities.Sustainability Passion: Dedicated to sustainability, environmental care, eco-tourism, and creating unforgettable experiences.Leadership: Proven leadership, organizational, and people skills, along with strategic thinking and excellent presentation abilities.Business Acumen: Focused on results, with a commitment to quality guest service and team building.Profile: Projects a professional demeanor and strategic outlook, highly organized with an entrepreneurial mindset.Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor? We support you to grow and learn every day, making sure that work brings purpose to your life.By joining Accor, every chapter of your story is yours to write. Discover the life that awaits you at Accor, visit https://careers.accor.com/About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr