Registration Supervisor (event position)

The European Society of Cardiology (ESC) is a volunteer-led, not-for-profit, medical society. It is an independent, non-governmental organisation.The ESC is a source of high quality, evidence-based science that pushes the boundaries of cardiovascular medicine. Our members and decision-makers are healthcare professionals who give their time and expertise freely, while continuing their daily, high-paced clinical and/or research work. ESC volunteers are world-renowned experts; their opinions are routinely sought and their papers regularly published and referenced. The ESC coordinates observational registries, creates clinical practice guidelines, and organises and endorses educational programmes. We disseminate robust and independent science through our congresses, journals and educational digital tools. We’re the voice of the cardiology community when advocating for heart-health policies, regulations and funding. All of these things enable us to identify cardiovascular trends, address inequalities, share best practices to improve standards of care for patients. We are: 2,500 volunteers 57 National Cardiac Societies / 49 Affiliated Cardiac Societies Over 102,000 members We share the latest in cardiovascular science through: 17 journals – including our flagship, European Heart Journal 14 congresses – including ESC Congress, the largest cardiology congress in the world 80+ webinars per year, numerous courses, and 4 post-graduate programmes in collaboration with leading universities The ESC employs +220 staff, based in Nice and Brussels, who support ESC volunteers in the development and management of these activities. The ESC is currently looking for a Registration Supervisor (event position) for a permanent contract, CDI, as soon as possible to work at its headquarters in Sophia Antipolis, France. Major duties and responsibilities: Guarantee the proper management of the registration of participants in ESC events (e.g. Congresses, exams etc.), respecting internal procedures and rules. Delivery of Registration from A to Z across a selection of congresses, exams and courses across the organisation’s portfolio of onsite, online and hybrid events (as decided by Management). Backup the team for Registration delivery when needed, in order to maintain service levels during busy periods or during staff absences. System and Process improvement in order to ensure a smooth customer journey and efficient working. Manage, administer and control event attendee registrations in order to support delivery of the event. Profile: Hard skills: Bac +2 / 3 in Events Management - tourism administrative sector, Business, Sales, Marketing At least 1 year proven experience in supervisor position of small operational team At least 1 year proven experience in Customer Service or Events Management At ease working with figures (for reporting and order management) Experienced working with IT systems (Email, Case Management System (e.g. Salesforce), spreadsheets (Excel), MS Word, websites) Languages: Excellent level of English (spoken and written), at ease working in French (conversational level), Spanish and other languages are an asset Experience with booking systems/CRM or similar Interest in the healthcare and medical congresses sector. Available to travel (sometimes weekends), Available for ESC Congress (end August) Soft skills: Good listener Excellent communicator and Team Player Comfortable facing the public (comfortable communicating externally, sometimes dealing with unhappy customers) Quick learner (ability to integrate the ESC’s activities/Missions) Ability to work with deadlines and prioritise tasks Application: A cover letter A CV Your availability (notice period, relocation, work permit...) Your salary expectations (gross / year) Conditions: Executive status “Forfait jour” (215 days/year) Fixed salary + 13th month and vacation bonus (1%) Lunch vouchers Possibility of teleworking up to 3 days a week, after two months' integration at ESC + fixed daily allowance “Compte épargne temps” Employee savings scheme: PERCO CSE benefits L'ESC est signataire de La Charte d'Activateur de Progrès qui partage la conviction que le handicap constitue un formidable levier d’innovation en faveur d’un modèle plus inclusif pour répondre au défi de l’égalité des chances. As part of its diversity policy, the ESC is an equal opportunity employer. Job Types: Full-time, Permanent Work Location: In person #J-18808-Ljbffr