Quality Assurance Technician - F/H

About BaltOur purpose is to improve the lives of 150,000 patients in 2026.Our storyBalt is a rapidly growing pioneer in an exceptional field. For 45 years, Balt has been leading the way - collaborating with physicians and institutions to develop elegant medical devices. Our products are being used by physicians across the world, and we have 13 offices in 11 countries – and counting.We introduced one of the first neurovascular intervention devices in 1977 and now offer the world's broadest portfolio of medical devices for stroke. As the premier global neurovascular platform always seeking to expand beyond boundaries, we are now bringing our innovation to the peripheral vascular space.We are proud of our mission, our people, and the incredible work we accomplish together as we empower physicians to save lives.Why Join Balt? Join a passionate team, dedicated to making a difference.Working at Balt means giving meaning to your work! Pride is a strong part of our identity.We are a close-knit team, with strong mission, vision and values that guide our day-to-day.Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success.No matter the country, we take care of you.Would you like to be part of our story? Don't hesitate, come and join us!About the OpportunityWe are seeking a highly motivated and detail-oriented Quality Assurance Technician (QAT) to join our growing Post Market Surveillance team. In this role, you will play a critical role in ensuring the quality and safety of our medical devices by registering and analyzing returned products within our laboratory environment.Responsibilities:Capture, register, and perform the primary assessment of customer complaint notificationsReceive, log, and inspect returned medical devices following established proceduresConduct a comprehensive analysis of returned devices using laboratory equipment and techniques (e.g., visual inspection, microscopy, functional testing, dimensional analysis) to identify root causes of failure using adequate methodologyPerform necessary tests and measurements to diagnose malfunctions and assess conformance to specificationsDocument findings thoroughly, including observations, photographs, and test resultsGenerate reports detailing the analysis process, root cause identification, and corrective action recommendations in a timely mannerParticipate in investigations to determine corrective and preventive actions (CAPA) to prevent future recurrencesMaintain accurate records of returned devices, test data, and reportsMaintain proper organization of our quality laboratory environmentMaintain laboratory equipment compliance (e.g., calibration) with the support of the quality control and maintenance teamEnsure adherence to all quality standards and regulatory requirements (e.g., ISO 13485)Collaborate effectively with cross-functional teams (e.g., Engineering, Production) to resolve product return issuesQualifications:Bachelor’s degree in a relevant field (e.g., Science, Engineering, Technology) preferred, or a minimum of 2 years of experience in a related quality control laboratory settingProven experience in analyzing medical devices or similar productsStrong analytical and problem-solving skills with a focus on identifying root causesExcellent attention to detail and meticulous documentation skill Proficiency in laboratory procedures and techniques relevant to medical devices (a plus)Familiarity with quality management systems (e.g., ISO 13485) and regulatory requirements (e.g., Regulation (EU) 2017/745)Strong ability to work independently and as part of a teamUpper intermediate level in English, with good written and verbal communication skillsAbility to prioritize tasks and meet deadlines in a fast-paced environmentComfortable with Microsoft Office suite (e.g., Excel) and with any database software solutions is preferred #J-18808-Ljbffr