Technical Sales and Service Engineer

Company Overview: We specialise in the sales, service, and support of thermal analysers and high-temperature furnaces for various industrial and scientific applications. Our products are known for their precision and durability, and we are dedicated to delivering innovative solutions to our clients across Europe. We are currently seeking a motivated and experienced Technical Sales and Service Engineer to join our team at our office in Metz. The ideal candidate will have a strong background in technical sales, engineering, and customer support, preferably with knowledge in thermal analysis or high-temperature furnaces. Key Responsibilities: • Sales & Business Development: Promote and sell our range of thermal analysis equipment and high-temperature furnaces to existing and potential clients across various laboratories and industries. Identify new business opportunities and develop strong relationships with clients. Conduct product demonstrations and presentations to prospective customers. Collaborate with the sales team to develop and implement sales strategies to meet and exceed targets. • Technical Support & Service: Provide after-sales technical support to clients, including troubleshooting, maintenance, and repair of equipment. Install, commission, and test thermal analysers and furnaces at customer sites. Diagnose and solve technical problems both remotely and on-site. Conduct user training for clients on the proper use and maintenance of our equipment. • Customer Relationship Management: Maintain excellent customer relationships through timely and efficient responses to inquiries and issues. Offer technical advice and assistance to clients to ensure long-term customer satisfaction. • Reporting & Documentation: Prepare and deliver accurate and timely reports on sales activities, service interventions, and market trends. Maintain detailed records of service calls and sales efforts through CRM systems. Qualifications and Skills: A degree or diploma in Engineering (preferably Mechanical, Electrical, or Instrumentation). Proven experience in technical sales or customer service within a related industry (thermal analysis, furnaces, or scientific instruments is a plus). Strong technical aptitude with the ability to troubleshoot, repair, and maintain high-tech equipment. Excellent communication skills, both written and verbal (French and English fluency is essential). A results-driven mindset with a proactive approach to sales and customer service. Ability to work independently and manage multiple tasks efficiently. Valid driver’s license and willingness to travel for customer visits and service calls. What We Offer: Competitive salary package ranging from €3,000 - €5,000 per month, depending on experience. Comprehensive training on our products and solutions. Opportunity to work with cutting-edge technology and equipment. Supportive and collaborative work environment. Opportunities for growth and professional development. How to Apply: Interested candidates are invited to submit their CV and a cover letter outlining their relevant experience and why they would be a great fit for this role. Job Types: Full-time, Permanent Pay: 3,000.00€ - 5,000.00€ per month Expected Start Date: 01/11/2024 #J-18808-Ljbffr