The worldwide data management software market is massive. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
MongoDB Consulting Partners utilize delivery, technical, consulting, and commercial experience to drive the delivery and success of Professional Services projects to accelerate and de-risk the adoption of MongoDB by our customers.
This role will be based remotely in the France region.
An ideal candidate will have
- A high flying graduate of Computer Science, Mathematics, Physics, Engineering or equivalent professional experience
- 15+ years experience in the delivery of Professional Services and/or technology solutions at an enterprise software company
- Demonstrated ability to maintain productive relationships and alignment with other internal teams and stakeholders
- The ability to collaborate as a part of a larger account team to build and execute complex account strategies
- Experience with building solutions for large-scale, technologically sophisticated accounts and/or Enterprise market customers
- Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations
- Prior exposure to database, cloud and infrastructure technology is a plus
- Outstanding verbal and written communication skills
- Comfortable traveling for work as needed
- Fluency in English in addition to French and any additional European Languages would be a plus (Spanish, Italian, German)
What you will do at MongoDB (metrics for success)
- ARR growth/MongoDB adoption and success
- Driving PS revenue realization
- Focusing on MongoDB PS customer satisfaction
- Following-on PS bookings
- Own, manage and communicate the operational relationship with assigned clients
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
- Lead internal and client meetings with thorough documentation and rigorous follow-up
- Manage client and project documentation, communications, meetings and required meeting follow-ups
- Track metrics around infrastructure performance and service requests
- Continually seek to improve
- Prepare and present service reports to clients
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
- Determine areas for process improvements within both the client and MongoDB
- Work with key stakeholders to implement and document
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.