Network/System Administrator NOC [#4641]

Network/System Administrator NOC (#4641) Job Title Network/System Administrator NOC (#4641) Field IT Job Description Alteo is looking for a Network/System Administrator NOC for a permanent positionbased in Laval.Responsibilities:Perform full implementation of the entire Managed Services Portfolio using the N-Central Remote Monitoring and Management systemPerform proactive and maintenance services, and deliver reporting, for each of the Managed Service clientsPerform intermediate-to-advanced break-fix services on servers and network printers (Level -2 incidents)Perform intermediate technical interventions and root cause analysis for network infrastructure, entry-level SAN/NAS, data back-up and restore and email related incidents (Level-3)Perform intermediate scripting functions in Microsoft Active Directory (login scripts, GPO settings) to optimize customer environments. Work with Microsoft Deployment Toolkit for image creation, deployment, and maintenance of customer standardized imagesIn addition to the required Runbook, document the client’s IT environmentManage service incidents requiring escalation and / or on-site interventionEnter updates directly into the Ticketing System (start/end times, work performed details) immediately after completing each interventionEnsure proper functioning of the systems in place, and safeguard both the merchandise and the confidential nature of the information stored on the equipmentInterface effectively with the client during service interventions and maintain the highest degree of customer satisfactionThorough knowledge of the warranty policies and escalation procedures of the various manufacturers supportedHave thorough understanding of the Service Portfolio, and maintain an in-depth understanding of client operations and business needs in order to assist the Sales and Contractual teams in identifying new opportunities for additional servicesStay abreast of new technologies, participate intraining initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment as required by ManagementProfile:AEC/DEC in IT or equivalent3-7 years of experience in a similar roleAdvanced knowledge and experience in administering and troubleshooting of PC and print environments including network connectivityAdvanced knowledge and experience in administering and troubleshooting Microsoft Windows /7/8/10 environmentsAdvanced knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, O365,Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), Adobe PDF Reader and Writer, Antivirus software; Bit Defender, MacAfee, Symantec, Sentinel OneIntermediate-to-advanced knowledge and experience in administering and troubleshooting Microsoft Windows Server environments (all versions), Exchange Server (all versions), Active Directory fundamentalsIntermediate-to-advanced knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances,Intermediate-to-advanced knowledge and experience in the implementation and support of data back-up and restore technologiesAdvanced knowledge and experience on Remote Management tools: N-Central, TeamViewer, GoToMeeting and Microsoft TeamsAdvanced knowledge and experience using Microsoft Deployment ToolkitGood knowledge of firewall concepts and functionality, switch configurations and networking methodologiesGood knowledge of entry and mid-level NAS/SAN devices and overall functionalityBase certifications required: CompTIA A+, CompTIA Server+, CompTIA Network+, CompTIA Security+Punctual, analytical and possess excellent communication skills and business acumen #J-18808-Ljbffr