Customer Success Manager UK Market -- - FoodTech

Flynt is the first ???????? revenue optimization solution created for restaurants (independents, chains and dark kitchens).With the acceleration of the digitalization of the sector and the increasing number of orders placed online, how to optimize its profitability on each channel? Today on Uber Eats, Deliveroo, Glovo, Pulp and very soon TheFork, Zelty, Tabesto, SundayApp, etc…This is where Flynt comes in: thanks to a better understanding of their performance and taking into account a multitude of parameters, Flynt allows restaurateurs to display the best selling price at all times and thus boost their visibility. and increase their revenues on online sales channels.In concrete terms, their mission is to allow each restaurateur to be at the maximum of their production capacity at all times while optimizing their profitability.Earn up to 30% profitabilityMultiply your customer acquisition by 2Boost your visibility on digital platformsToday Flynt is a first Seed fundraising of €2.2M (Serie A planned for 2024), 25 employees and more than 2000 signed customers (Pokawa, Côté Sushi, Big Mamma, KFC, Clone, DEVOR, Père&Fish, Mc Donald's etc..).Job DescriptionYour main mission will be to train, follow and care for our dear customers throughout their life at Flynt.For several months, Flynt has launched on the UK market ????????:You open the international CSM teamYou join Swami and William, the 2 Sales UKSMB and Key Account marketIt will be divided into 3 key parts:Training / MonitoringManage your account portfolio - Be the REVENUE MANAGEMENT expert for them. You will have the important responsibility of ensuring that each of your clients increases the profitability of their business tenfold thanks to Flynt. To do this, you will ensure that the Flynt tool no longer has any secrets for them. That they master all of the functionalities, particularly those essential for optimal use, while ensuring that they are adapted to their particularities. You will propose scenarios to your client while implementing a strategy and profitability.AccelerationYou will use your commercial fiber to offer your customers new Flynt products in order to provide them with even more value (detection of new needs, demo of new features, annual commitment).RetentionFinally, you are responsible for retaining your customers as much as possible and implementing various actions to limit churn and ensure that they are fully satisfied with the tool (e.g. monitoring performance indicators, collaboration with technical teams to improve the products, partnership actions).Our offer2 days of remote per week€10 on Swile per day worked (50% covered by Flynt)50% support for the Navigo passPackage: fixed + variable + BSPCEPreferred ExperienceYou also have a correct level (writing/speaking) in FrenchIt's a plus if you have experience / project in Food / FoodTechYou know how to take initiatives, you are curious and proactiveYou have an intrapreneurial spiritRecruitment Process1st “discovery” interview: 30 min with Victor , Talent Acquisition Manager to present the company, the position in more detail and understand your aspirations.2nd “technical” interview: 45 min in our premises with Thibault , CEO to dig into your achievements and your learning wishes in more detail. This interview will also be an opportunity to do a “role play” on a customer simulation.3rd “culture and fit” interview: 45 min / 1 hour in our premises, with Thibault , CEO, then part of the team to present our environment to you and measure your ability to thrive there. This will also be an opportunity to answer your last questions. #J-18808-Ljbffr